TECHNICAL SERVICE
- Providing technical support, as well as consulting service to customers of USSK
- Review of inquiries, analysis of the needs and specific customer requirements in respect to USSK’s production capabilities, product quality, packaging, etc.
- Holding technical-service visits at customer’s in order to fully understand their quality-related requirements, as well as processes and practices used to make their products
- Verification of customer’s satisfaction with USSK products and quality development in order to improve service and the general understanding of the needs and satisfaction of our customers
- Develop valued relationship and partnership with customers
- Cooperation with customers in the field of planning the production technology development, new products and strategy and management of new product development
- Obtaining feedback from customers regarding deliveries and development of new products and solutions
- Supporting and initiation of projects for customer cost savings, recommending improvements of product properties, transportation, storing, packaging, etc.
- Consulting in the field of application of our products for specific processes and end uses
- Development of customized technical specifications, conditions and Quality agreements
CUSTOMER SATISFACTION
MONITORING AND VERIFICATION OF CUSTOMER SATISFACTION
with USSK’s products and services in order to improve customer satisfaction
ANALYSIS OF CUSTOMER SATISFACTION-RELATED INFORMATION
obtained during meetings with customers, surveys and from customers’ evaluation based on their own procedures
DEVELOPMENT OF IMPROVEMENT ACTION PLANS
to address specific customers concerns
SOLVING CLAIMS AND COMPLAINTS
- Immediate investigation and solving customers claims
- Investigation of all facts, requirements, technical conditions, international standards specified in the contracts in connection with claim solving
- Inspection of defective material and investigation of the root causes of failures
- Review of production parameters and identification of defective material in order to protect customers and prevent losses caused by quality rejections
- Analysis of quality-related claim rate and implementation of corrective and preventive actions in order to eliminate quality-related issues
C U S T O M E R T E CH N I C A L S E R V I C E
CONTACT
José Pablo Sáenz Rodríguez
CTS Team Manager Automotive & Product
Applications Appliances, Electrical
+421 556 734 689
+421 918 321 244
jpsaenzrodriguezsk.uss.com
Dagmar Dadejová
CTS Team Manager Home Market
& Europe Tinplate, Prepainted
+421 556 734 008
+421 917 656 902
ddadejovask.uss.com